Terms & Conditions
These are the Terms and Conditions that will apply to your booking one of our retreats. Please read them carefully as you will be bound by them.
These Terms shall constitute the entire agreement between The Strategic Framework (TSF) and the Client relating to the subject matter herein, and shall constitute a binding agreement. There is no verbal or written; representation, warranty, prior agreement, or description of services, other than as expressed herein.
The contract and booking is made with, and services will be provided by The Strategic Framework. By booking a retreat, you agree to be bound by these Terms and Conditions that govern the relationship, the cancellation policy and limitations of liability. These Terms and Conditions affect your rights and designate the governing law and forum for the resolution of any and all disputes.
BOOKING TRIPS & THE CONTRACT
All persons wishing to make a booking have carefully read and understand the Terms and Conditions that follow. By making a booking with The Strategic Framework, you accept on behalf of yourself and all those named on the booking, to be bound by these Terms and Conditions. A booking is accepted and becomes definite only from the date when The Strategic Framework sends a confirmation email, and when you have completed the deposit payment.
**Please note that The Strategic Framework only offers retreats and related activities to those 18 years of age and over.
For all advertised retreats and dates, a non-refundable deposit per person plus submission of our online booking form is required to complete your booking.
You may book a retreat with a deposit (down payment) until 40 days prior to the retreat start date, after which full payment is required to secure your spot (if any are still available).
The remaining balance of your retreat payment is due 40 days before the retreat begins. We will notify you of the balance due date after your deposit has been processed.
If the final balance is not received by the due date, then your booking cannot be guaranteed and The Strategic Framework reserves the right to cancel your booking and forfeit your deposit.
*Please note deposits made on all bookings are non-refundable and non-creditable due to the requirement to purchase non-refundable and non-transferable essentials including but not limited to; accommodation reservations etc on your behalf to secure your spot on the retreat.
Deposit payments can be transferred to another retreat taking place within one calendar year, if you notify us 90 days or more before the retreat start date.
Deposits are paid on The Strategic Framework website and can be paid with all major credit cards or in installment payments using the payment service Affirm. Your choice to engage third party creditors such as Affirm is your sole choice and responsibility.
REFUND / CANCELLATION
We understand that unexpected events can arise that can affect your plans.
If you cancel more than 60 days before the retreat start date, you may request a partial refund (less a cancellation fee equal to the deposit).
All retreat payments become non-refundable less than 60 days before the retreat start date.
Full and partial retreat payments can be transferred to another retreat taking place within one calendar year, if you notify us 60 days or more before the retreat start date.
There is a $100 deposit transfer fee associated with making this change, but avoids incurring the cancellation fee.
You may also transfer the balance to a friend if you let us know 60 days or more in advance.
You may only transfer your retreat deposit one time.
All retreat prices shown are per person and are quoted and payable in USD.
The Strategic Framework is not responsible for any fees incurred due to currency exchange or fees charged by your credit card/bank for processing funds in another currency.
The Strategic Framework reserves the right to alter the prices of any of the travel arrangements shown on our website. You will be advised of the current price of the travel arrangement you wish to book before your contract is confirmed.
Unless stated otherwise, the price of your travel arrangement includes each and all of the component parts described within your booking confirmation invoice.
Not included in the price of your travel arrangement is flights, transport, travel insurance, excess baggage charges, tipping and any food or drink or additional excursions or activities which are not confirmed as being part of your retreat arrangements. Additionally, any items or services purchased during a retreat are not included in the cost of your travel arrangement unless specifically stated.
MEDICAL CONDITIONS & SPECIAL REQUIREMENTS
The Client must inform The Strategic Framework on our registration form of any medical conditions, pregnancy, disability or any other mental and or physical condition which may affect fitness to travel, including medications you are currently taking. Failure to notify us may result in the Client being refused certain activities during the retreat at the Client’s own expense. Some retreats may be unsuitable for Clients due to age, mobility, disability, pregnancy or physical or mental conditions, please email us at [email protected] if you have concerns.
It is absolutely vital that you are accurate with your fitness level and medical conditions for your own safety.
The Strategic Framework will do its best to meet special requests including dietary or physical limitations but such requests may not always be possible depending on the retreat, in which case The Strategic Framework reserves the right to refuse Clients with certain conditions.
The Strategic Framework will do its best to meet Client’s special requests including dietary, but such requests do not form part of the Contract and therefore The Strategic Framework is not liable for not providing these requests.
As a client, you MUST carry medical insurance. The Strategic Framework will do its absolute best to bring you to a proper medical facility as needed, but makes no representations and gives no warranties in relation to the standard of such treatment.
For all retreats, the payment of the FINAL balance of the retreat price is due 40 days prior to the retreat start date in the currency advertised.
If a booking is made within less than 40 days, your deposit including full payment will be required at your initial sign up. We DO NOT accept sign-ups less than 30 days prior to retreat start date.
If the final balance is not received by the due date and there is no concise reason as to why, The Strategic Framework reserves the right to treat the Client’s booking as cancelled.
Please ensure The Strategic Framework is on your contact list so our emails don’t go to your junk or spam folder!
CANCELLATION OF A RETREAT BY THE CLIENT
Any cancellation by a Client must be made in writing (via email) and be acknowledged by The Strategic Framework in writing (via email).
Under no circumstances is your deposit refundable. Deposits are required to secure bookings.
If you cancel and you have made additional payments to your deposit, your full balance can be rolled over to another date of your same trip within one calendar year. If your trip is not offered again, you can switch locations and fees can be transferred.
Fees apart from the deposit can be refunded in special circumstances including:
Serious injury or illness of the client (This excludes Covid-related illness. See the clause regarding Covid-19 Cancellations)
Serious injury or illness of close family member
In the case of a natural disaster, The Strategic Framework applies to the “act of god” rule and no fees will be reversed.
Due to the policies and restrictions of the State of Hawaii, all Clients are encouraged to be vaccinated prior to leaving for the Retreat.
Clients who test positive and are unable to attend the Retreat because they have contracted Covid-19 are subject to the regular Cancellation Policy. This includes, but is not limited to, any Client who receives a positive Covid-19 test as part of his or her travel screening.
QUARANTINE DURING A RETREAT
We will follow policies and advice of the local authorities and your retreat leader will assist you as much as possible. We strongly recommend checking your travel insurance policy before you travel to determine what level of insurance coverage you may be eligible for in the event that you are quarantined or get sick while traveling. Direct all coverage questions directly to your provider.
We recommend a contingency fund for unavoidable situations such as severe weather, natural disasters and civil unrest when you travel. With this in mind, we recommend you carry $500 for medical expenses in case it is needed. Please note that The Strategic Framework is not responsible for additional costs due to quarantines and/or medical sickness.
If The Strategic Framework is forced to cancel or postpone a retreat due to travel restrictions after the trip had been confirmed, you have the following options:
1) Transfer your retreat payment (less any non-refundable costs already paid to suppliers) to the same retreat in the future, or to a different retreat. Tell us which retreat you choose and we will apply all remaining funds to your new booking. The $100 book transfer fee does not apply.
2) Put your payment (less any non-refundable costs already paid to our suppliers) on file as credit with no expiration date.
3) Request a refund of your retreat payment less any non-refundable costs already paid to our suppliers. We work with our suppliers within each destination to minimize the amount of non-refundable costs and recover as much of your money as possible.
CANCELLATION OF A RETREAT BY THE STRATEGIC FRAMEWORK
The Strategic Framework reserves the right to cancel any retreat for any reason, but will not cancel a retreat less than 30 days before the retreat start date except for unusual or unforeseen circumstances outside The Strategic Framework’s control. When a retreat is cancelled by The Strategic Framework before the agreed date of departure for any reason other than the fault of the Client, the Client can either:
1) Transfer their deposit to another retreat taking place within one calendar year, or:
2) Receive a full refund of all monies paid under the contract as soon as possible.
The Strategic Framework is not responsible for any incidental expenses or consequential losses that the Client may have incurred as a result of the booking such as visas, vaccinations, non-refundable flights or rail, non-refundable car parking or other fees, loss of earnings, or loss of enjoyment, etc.
If the Client is offered a refund but requests an alternate retreat of a higher value than that originally booked, then the Client must pay the difference in price. Where after departure a significant element of the trip contracted for cannot be provided, The Strategic Framework will make suitable alternative arrangements for the continuation of the trip. If it is not possible to provide a suitable alternative or the Client reasonably rejects any suitable alternatives, The Strategic Framework will provide the Client a refund of unused tour portions. Where a significant alteration or cancellation occurs which is not due to Force Majeure or other circumstances beyond the The Strategic Framework’s control, The Strategic Framework will in some circumstances offer compensation. Significant alterations do not include the substitution of a transportation method, modification of itineraries, change in hotel accommodation or meal offering.
All The Strategic Framework retreats do not include national or international airfare, unless airfare is expressly mentioned as an inclusion.
The Strategic Framework strongly recommends you wait until the trip is confirmed to run before booking airfare or making any non-refundable travel arrangements.
TRAVEL & HEALTH INSURANCE
The Strategic Framework recommends Clients obtain travel medical insurance. This insurance must cover personal injury and emergency medical expenses including, but not limited to, helicopter evacuation, air ambulance and repatriation (if applicable).
It is strongly recommended the coverage be extended to include cancellation, curtailment, and all other expenses that might arise as a result of loss, damage, injury, delay or inconvenience occurring to the Client during travel. The Strategic Framework shall have no liability for loss, theft of or damage to baggage or personal effects. Personal belongings lost or stolen while unattended by the client in public lounges or other public areas, whether on board a train, bus, or other mode of transportation, publicly owned or operated by The Strategic Framework or elsewhere, are not reimbursable. Losses due to ordinary wear and tear, and other acts of God are not reimbursable. The Strategic Framework cannot accept responsibility for and in no event shall be liable for loss or damage of valuables or other articles left in or on facilities used by The Strategic Framework such as hotels, huts, expedition vehicles, or any other mode of transportation.
The Client acknowledges that the cost of The Strategic Framework retreats do not include insurance and that the Client has been advised to obtain separate coverage at an additional cost. When obtaining travel insurance the Client must ensure the insurer is aware of the type of travel to be undertaken.
EVACUATION PROCEDURES AND COSTS
The Strategic Framework Retreat Leaders, local guides or other representative’s decisions will at all times be final on all matters likely to affect the safety and well-being of the trip. We reserve the right to prohibit any traveler from continuing on a trip with no right of refund if, in our opinion, that traveler’s actions pose a threat to the safety of others, to the wildlife, the habitat, themselves, or if the traveler’s actions and/or behaviors are harming the enjoyment of the trip for others.
Evacuation costs are to be covered by the person being evacuated.
Retreats are all domestic to the United States. Any international travelers (from outside the USA) are required to have a valid Passport: The Client must be in possession of a valid passport required for entry, departure and travel to retreat destinations (passport must be valid 6 months past the return date), all visas, permits and certificates including vaccination certificates (if required), insurance policies, etc. are required for the whole of the journey. The Client accepts full responsibility for obtaining all such documents, visas and permits prior to the start of the retreat and is solely responsible for any adverse consequences resulting from missing or defective documentation.
All Clients must be in possession of all permits and certificates required for travel, including vaccination certificates, local travel documentation, insurance policies, etc. for the whole of the journey. The Client accepts full responsibility for obtaining all such documents, visas and permits prior to the start of the retreat and is solely responsible for any adverse consequences resulting from missing or defective documentation.
Any information or advice given by The Strategic Framework regarding visas, vaccinations, climate, clothing, baggage, special equipment, etc. is purely advisory, provided as a courtesy to the Client and The Strategic Framework is not responsible for any errors or omissions as to the information provided by third parties such as the appropriate governmental authorities.
CLAIMS & COMPLAINTS
If a Client has a complaint against The Strategic Framework, the Client must first inform the Retreat Leader or guide at the earliest opportunity to allow the grievance to be rectified. If satisfaction is not reached, contact the The Strategic Framework Chief of Operations whilst on retreat so that The Strategic Framework is provided the opportunity to rectify the matter. Failure to indicate dissatisfaction whilst on retreat will result in the Client’s ability to claim compensation from The Strategic Framework being extinguished or at least reduced. If satisfaction is still not reached through these means on retreat then any further complaint must be put in writing to The Strategic Framework (via email) within 30 days of the end of the trip.
The Client acknowledges he or she may be visiting places where the political, cultural and geographical attributes present certain risks, dangers and physical challenges greater than those present in their daily life. By booking travel with The Strategic Framework, the Client acknowledges they have considered the potential risks, dangers and challenges, and expressly assumes the risks attendant to such travel conditions. The Client is solely responsible for acquainting themselves with customs, weather conditions, physical challenges, and laws in effect at each stop along the itinerary.
SUPPLIERS & INDEPENDENT CONTRACTORS
Hotels/accommodation, shuttle services, excursions or other elements of The Strategic Framework may be arranged by The Strategic Framework with local suppliers who may themselves engage the services of local operators and/or sub-contractors. The Strategic Framework will at all times endeavor to appoint reputable and competent local suppliers. The terms and conditions of the suppliers will be applicable. These may limit or exclude the liability of the supplier. The liability of The Strategic Framework will not exceed that of any supplier. Local laws and regulations of the relevant authority will be relevant in assessing the performance of the services of any supplier. Neither The Strategic Framework nor any carrier is liable for independent contractors.
SAFETY & TRIP ENJOYMENT
We take your safety and well-being very seriously, which is why we partner with trained professionals for all of our retreats. However, you are ultimately responsible for your safety, which is why we ask all retreat participants to sign a liability waiver before departure. To avoid possibly dangerous situations, it is extremely important that you obey any rules and regulations imposed by the The Strategic Framework Retreat Leaders and/or Local Guides and instructions given by them.
The Strategic Framework reserves the right to prohibit any Client from continuing on a trip with no right of refund if, in our opinion, that Client’s actions pose a threat to the safety of them, others, or to the wildlife and habitat, or if that Client’s actions or behaviors are seriously jeopardizing the enjoyment of the trip for others, or are in violation of local laws and customs. The decision of the The Strategic Framework Retreat Leader or representative will at all times be final on all matters likely to affect the safety and well-being of the trip. All Clients must, at all times, strictly comply with the laws, customs, foreign exchange and drug regulations of all places visited, and The Strategic Framework will not accept responsibility or liability for any Client who contravenes any laws or other regulations of any place visited.
HEALTH & FITNESS
Most of The Strategic Framework’s trips should not be overly strenuous for people who are healthy and reasonably fit. If you (or anyone on whose behalf you are booking) are affected by any condition, medical or otherwise, that might affect your or other people’s enjoyment of the trip, you must advise us of this at the time of booking. If your health or fitness changes between the time of booking and your trip departure date, you must notify the The Strategic Framework office of these changes before the retreat starts.
PHOTOS, VIDEO AND CONTENT CREATION
In the course of participation in a The Strategic Framework retreat, photos or videos may be taken by participants, guides and professional photographers. These images may be used in any The Strategic Framework promotional materials, website, all social media platforms (e.g. Instagram), etc., unless Clients specifically request to the photographer or in writing to The Strategic Framework, to not use any material your image is depicted in. Otherwise, permission is granted to The Strategic Framework to perpetual, royalty-free, worldwide, irrevocable license to use such images for publicity and promotional purposes.
Hawaii is a geographic, spiritual, and natural treasure that we want to protect. It is the honor of The Strategic Framework and our Clients to visit various locations that are natural wonders, spiritually significant, and have intrinsic value. In order to respect the land and people, we ask that Clients do not geotag any photos posted to social media, such as on Instagram, etc.
RETREAT ITINERARY CHANGES
The Strategic Framework and its partners reserves the right to alter retreat programs and itineraries due to weather, road conditions or other circumstances. These programs may be changed or cancelled at any moment during the trip to assure the safety of our clients and staff. No responsibility is accepted for losses, expenses due to delays, changes of flights or other services because of strikes, accidents, sickness, damage, negligence, weather, war, changes in schedules or other similar causes. The Strategic Framework and its partners do not assume responsibility for accidents or deaths that can be traced to the participants’ negligence, acts of third parties or exterior circumstances such as weather, natural occurrences, war or other similar causes.
To ensure that retreats run smoothly, The Strategic Framework need to use personal information (such as name, address, special needs, health conditions, dietary requirements etc.) provided by Clients to The Strategic Framework, and also pass on such information to other outfitters/guides or suppliers involved in the operation of the retreat. The Strategic Framework will apply appropriate security measures to protect such personal data and will only pass on data that is applicable to outfitters or suppliers responsible for the retreat. By completing the The Strategic Framework Retreat Booking Form, Clients consent to this information being transferred as required.
The Strategic Framework is not responsible for any improper or non-performance of any services forming part of the Contract which are wholly attributable to the fault of the Client, the unforeseeable or unavoidable act or omission of a third party unconnected with the provision of any services to be provided under the Contract; unusual and unforeseeable circumstances beyond the control of The Strategic Framework and/or the relevant supplier, the consequences of which could not have been avoided even if all due care had been exercised including (but not limited to) an event of force majeure; or any event which The Strategic Framework and/or the relevant supplier could not even with all due care have foreseen or forestalled.
In the event that The Strategic Framework is responsible for any death, injury or illness caused by the negligent acts and/or omissions of its suppliers of services which form part of the Contract then The Strategic Framework limits its liability.
ACCEPTANCE OF RISK
The Client acknowledges that the nature of the retreat is adventurous and may involve a significant amount of personal risk. The Client hereby assumes all such risk and does hereby release The Strategic Framework from all claims and causes of action arising from any damages or injuries or death resulting from these inherent risks. At the time of payment, the Client is required to sign The Strategic Framework’s RELEASE OF LIABILITY, WAIVER OF CLAIMS, ASSUMPTION OF RISKS AND INDEMNITY AGREEMENT. Please read carefully.
In the event that any term or condition contained herein is unenforceable or void by operation of law or as being against public policy or for any other reason than such term or condition shall be deemed to be severed from this Agreement or amended accordingly only to such extent necessary to allow all remaining Terms and Conditions to survive and continue as binding.
SUCCESSORS & ASSIGNS
These Terms and Conditions shall inure to the benefit of and be binding upon The Strategic Framework and the Client and their respective heirs, legal personal representatives, successors and assigns.
WAIVER OF BOOKING CONDITIONS
These Booking Terms and Conditions may only be waived or amended by written mutual consent. When a Client completes, submits and makes the payment for booking their place for a retreat, they agree to accept all these conditions, and when the booking is accepted, The Strategic Framework agrees to carry out the obligations as defined therein.
UPDATING OF TERMS & CONDITIONS
The Strategic Framework reserves the right to update and/or alter these terms and conditions at any time, and it is the Client’s responsibility to be familiar with them. The latest terms and conditions may be found on The Strategic Framework’s website.
If you have any questions or concerns, please email us at [email protected]